AI Secretary — Pharmacies

An instant answer
to every call.

YouSquared is a 24/7 voice AI secretary that instantly answers every incoming call, takes requests, schedules appointments — and continuously improves.

Available 24/7 — nights, weekends, holidays
2M+Calls handled annualized
4.6★App Store iOS
11+Languages
01 — The problem

Phone wait times frustrate your patients

A pharmacy receives 30–150 calls per day. Technicians juggle between phone calls and in-store patients. Every call left on hold too long quietly erodes the patient relationship.

18%
of patients consider switching pharmacies each year — service quality is the #1 controllable factorJ.D. Power US Pharmacy Study, 2023
30–150
calls per day to manage alongside in-store patients
9 / 10
of pharmacists at high risk of burnout — phone interruptions are a direct causeAPhA / NASPA Workplace Survey, 2022
10×
more productive to read a call summary than answer the phone — zero interruptions, zero wait
Pharmacienne stressée vs. sereine avec IA
Before YouSquared → After YouSquared
02 — The solution

What your AI secretary does

Every call left on hold too long is a patient reconsidering their pharmacy. YouSquared answers instantly — even at peak hours — without replacing the pharmacist, by freeing them.

Listen to a real call — Noah AI, Safer Pharmacy NYC
▶ Listen to a real call
💊

Prescription Refills

The AI identifies the patient, notes their medications, and confirms processing via automatic text message.

Time saved
📅

Vaccine / Nurse Appointments

No more call ping-pong. The AI schedules directly in the calendar, friction-free.

Zero wait
🔔

Automated Reminders

Medication adherence, shingles promos 75+, back-to-school — by text or call, fully automated.

Retention
🌍

Real-Time Multilingual

French, English, Spanish, Arabic, Portuguese, Italian, Mandarin and more — no extra line needed.

Inclusive
📋

Voice Instructions

Drops, pumps, creams — the AI explains and sends a text summary to the patient.

Safety
🧠

Continuous Learning

The pharmacist gives feedback via voice call. The AI adapts to each pharmacy's specifics.

Tailored
03 — Expected impact

Measurable results

Every metric comes from our current deployments in pharmacy and healthcare settings.

−75%
Missed calls
Near-elimination of lost calls thanks to 24/7 availability.
+30–80%
Time saved — techniciens
Fewer interruptions, more time for face-to-face patients.
+20%
Prescriptions processed/hour
Accelerated workflow thanks to AI pre-qualification of requests.
+20pts
Patient satisfaction (NPS)
Immediate, empathetic response, available even outside business hours.

Your pharmacy, at a glance

Complete view of all your communications — zoom into any segment in real time.

Overview27,186 calls annualized · $484K AI value · 78% satisfaction
Dashboard vue d'ensemble
Drill-downDouble-click a segment → instant AI summary of related calls
Drill-down satisfaction
04 — Deployment & Proof

Simple to launch, proven in real conditions

Deployment

1
No initial integration
The AI handles incoming calls and notes requests. Pharmacists follow up using their usual process.
2
Pilot & learning
The AI learns your pharmacy's specifics through your direct voice feedback.
3
Rx System Integration (future)
Secure access to patient records for even more precise management.

References

Safer Pharmacy (NYC) — pharmacy clients in active deployment

CUSM Gastro-entérologie — automated nurse line

2 million calls annualized handled by YouSquared

4.6★ App Store — thousands of active iOS users

Funding — Air Street Capital, Zetta, K5

05 — The team

Expertise at the service of healthcare

Exceptional founders, supported by a senior medical advisor.

👤
Alexandre Dalyac
CEO & Co-founder
Founded Tractable, AI unicorn valued at $1B+, serving Fortune 500. Serial entrepreneur with deep expertise in applied AI.
🧬
Alexandre de Brébisson
CTO & Co-founder
PhD supervised by Yoshua Bengio (Mila Montreal). Inventor of voice cloning. Cutting-edge AI & signal processing research.
🩺
Dr Talat Bessissow
Medical Advisor
Associate Professor of Medicine, Gastroenterology, MUHC / McGill. Strong medical grounding for healthcare deployment.