Hair Shunnarah × YouSquared — Q1 2026 Business Review

Confidential — Hair Shunnarah × YouSquared Partnership — Not for redistribution

Q1 2026 Business Review · For Galen Hair · April 20, 2026

Hair Shunnarah
Trial Attorneys

"Every claimant heard. Every call answered instantly."

Partnered since December 2024 with YouSquared

By the Numbers

Hank's first 10 months at Hair Shunnarah.

New leads captured hover →

82% off-hours · ~$862K estimated fee value

Calls handled

1,063

24/7 coverage since Jun 16, 2025

Seats enabled

1 of 2

main intake lines · plus 1 of ? individual attorney lines

Channels enabled

Inbound
calls only

1 of ? law firms in the Shunnarah group

Call volume per month

Peaks track Gulf Coast storm season · 34 qualified leads captured

Estimated fee value captured

~$862K across 34 qualified leads — hover the leads card for the full list

Mar 10 · 2025

Shannon onboards — Hank goes live on HSTA's main intake line

Oct – Nov · 2025

Hurricane season peak · 330 calls handled

Feb 4 · 2026

LeadDocket integration goes live

Today

1,063 Hank calls · 34 qualified leads captured

What's Working

Two calls worth hearing.

Hank's average conversation has deepened from 50 seconds last summer to 3 minutes by March '26 — callers are completing fuller intakes. Two recent examples:

⚗️ Mass tort · Chemical plant exposure

"I've never asked anybody for nothing until now."

Smitty's Supply explosion — KM, 15 miles downriver.

Homeowner on the Tangipahoa River. Oil sheen in the water, chemical smell for a month, ongoing headaches + new eye twitching 2–3 months on. Wants to join the tort.

Est. contingency fee · 33% $10K – $33K

10 min Urgent Sat · 8:28 AM CT

Transcript · anonymized

HankHair Shunnarah, this is Hank. How can I help you?

CallerYes, sir. How you doing this morning?

HankI'm doing all right. Thanks for asking. I'm here to help. I'll record this call so our team has the full picture. What's going on today?

CallerI'm calling with the Smitty's claim in Louisiana.

HankGot it. Just so I understand clearly, what's happening with the Smitty's claim in Louisiana?

CallerI live on the Tangipahoa River in Independence, Louisiana, about 15 miles south of where the explosion happened.

HankOh, that must have been frightening to be that close. Would you mind sharing what happened on your property after the explosion? And may I get your first name?

CallerKM.

HankThank you. Okay, KM — is it all right if I call you by your first name? When you're ready, can you tell me what kind of damage you noticed after the explosion?

CallerYes, sir. That next morning when I got up, I noticed it was all over the ground — like real slippery, slimy, oil everywhere. And the second day was when the smell arrived. It smelled like a mechanic shop, all kinds of oils. That smell lasted over a month.

HankKM, that sounds truly miserable to live through.

CallerThank you. Yeah. It wasn't easy, but I've done it.

HankYou've really been pushing through a lot on your own, KM, breathing that smell for weeks, headaches, having to leave your home. What part of it is still affecting you the most right now?

CallerI've noticed that every three, maybe five days, I get another headache. This time the headache is making my eye twitch — my right eye, where the pain is. I've never experienced that. I don't take medicine — you can look at my doctor records. I'm feeling this pain still.

HankKM, ongoing headaches and eye twitching after weeks of exposure would worry anyone. Has anything at the property or in the air changed since those headaches started?

CallerI haven't noticed the smell anymore — they came through with airboats and cleaned it up best as they could. You still see an oil sheen in the water a little bit. But the headaches are continuing after these two or three months now. I've never had them. I need to go get checked out.

HankIt makes complete sense you're worried, KM. We help people in situations just like this. Would you like help making sure you get a fair assessment and the compensation you deserve?

CallerI would like to if I could. I've never asked anybody for nothing until now.

HankOf course you can. Asking for help here is the right thing. Can I get your first and last name?

CallerKM, [last name].

HankThank you. What's the full property address where this happened?

Caller[address], Independence, Louisiana, 70443.

HankThank you. A member of our intake team will reach out within 24 to 48 hours.

CallerOne more request, please. I screen for spam callers, so when y'all call, if you could text me, I know it's y'all.

HankOf course. Someone from our team will call you back. Thank you for trusting us today.

CallerThank you. Goodbye.

HankTake care, KM. We're here for you.

❤️ Engagement · Elderly Allstate caller

"Bye. Thank you so much. Can't wait to hear from you."

76-year-old LT — gutted home, hotel-to-hotel, $18K Allstate payout.

First Allstate claim in 21 years. Home unlivable, engineer's report dismissed. She gave Hank the entire story, thanked him repeatedly, hung up reassured — Saturday 3:38 PM with no HSTA staff on the line.

Est. contingency fee · 33% + LA bad-faith uplift $26K – $66K

12 min Urgent Sat · 3:38 PM CT

Transcript · anonymized

HankHi there. You've reached Hair Shunnarah trial attorneys. How can I help you today?

CallerI'm calling about uh to get information for a homeowner's dispute lawyer. Are you homeowner's insurance dispute?

HankYes, we help homeowners with insurance disputes, claims for denied, delayed, or underpaid property damage. Would you mind sharing what happened with your homeowners?

CallerOkay. My name is LT and I live in Violet, Louisiana. I've been with Allstate Insurance for over 21 years, and this is my first claim on my homeowner's policy. They do not want to acknowledge things that were damaged in my house, and they didn't give me enough money to complete my home. I'm still living from hotel to hotel. I'm a disabled senior citizen and I think they've taken advantage of me. I hired an engineering inspector to evaluate my damages. I have a full report and I presented that to Allstate, and my adjuster will not acknowledge that report. So I need an attorney.

HankLT, I'm so sorry you're going through this, especially with your home and health on the line. Can you tell me when the damage first happened?

CallerMay 31st. It was the holiday. I called Roto-Rooter to try to get the water out of my house — the hot water heater. They did the mitigation. I signed a document for Allstate to pay them. The quote was $5–6,000 to $13,000. Then after they finished, they sent a bill for $22,000. And Allstate paid them all that money. Whereas they only gave me $18,007.59 for my damages. And it's not enough money to complete my house. My entire hardwood floors were removed. I don't have any kitchen cabinets at all. My house is not livable.

HankThat sounds incredibly overwhelming, LT.

CallerIt gave me a mental breakdown. I'm 76 years old, believe it or not. I don't know how I was standing up so strong, but it's getting to the best of me. I can't handle it anymore. So that's why I'm seeking legal advice.

HankLT, you've carried so much on your own. No one should have to fight this hard, especially at your age. Would you like help making sure you get a fair assessment and the compensation you deserve?

CallerYes, I need help because I cry. I find myself crying all day long because I'm not getting anywhere. And every time I go look at my home, I just break down in tears.

HankThank you, LT. You've shared so much and it really helps us understand what you're facing. Can I get your email address?

CallerYes, it's [email].

HankCould you please provide the full property address where the damage occurred?

Caller[address] in Violet, Louisiana, 70092.

HankA member of our intake team will reach out within 24 to 48 hours. Is there anything else you'd like to share?

CallerI have documentation to back up everything I said. I have all receipts. I have the documents from Roto-Rooter, the engineer's report I paid $1,100 for. And Allstate do not want to acknowledge it. They just keep shadow boxing me, never calling me back. It's really overwhelming. I'm mentally exhausted. I'll have a heart attack. I'm on a lot of medication. I have my knees replaced. I have a rod in my spine. I'm a 76-year-old woman. I've tried my best.

HankLT, your strength through all this is remarkable. You've done everything right and your documentation will be a huge help for our team. Someone will reach out within the next day or two. You're in good hands now.

CallerBye. Thank you so much. Can't wait to hear from you.

HankBye, LT. Thank you for reaching out. We'll be in touch very soon.

330

Calls handled in Oct + Nov '25 — the busiest storm-season stretch. Zero dropped, zero backlog.

100%

Of qualified intakes flowing into LeadDocket since Feb 4, 2026 — no re-keying, no cold hand-offs.

Hank is ready for prime time

Imagine Hank first in line on every call.

Today Hank catches the calls your team can't. 1,015 of the last 1,063 calls (95%) came when no HSTA staff was at the desk — including 34 qualified new-client leads worth ~$862K. The chart below shows the 24-hour shape of that traffic. Tomorrow Hank is the voice answering every first ring — qualifying, closing, or handing off to the right intake specialist or attorney.

Hank call volume by hour of day · America/Chicago · since Jun 16, 2025

New client lead

Existing client

Unqualified / hang-up

Shaded band = HSTA business hours (Mon–Fri 8a–5p CT)

7 AM spike — morning rush. Callers hit the line right at office-open (avg call 2m 30s — substantive intakes).

8 PM spike — after-hours attempts. People trying to reach a lawyer once the workday ends — exactly the window Hank unlocks.

1,063

Total Hank calls since Jun 16, 2025.

Qualified new-client leads · $862K estimated fee value.

28 / 34

Leads arriving off-hours (82%) — unreachable without Hank.

Who's In Your Corner & What's New

Your extended team at YouSquared.

Alex Dalyac

Founder & CEO

Alexandre de Brébisson

Founder & CTO

Joris Abalea

iOS + CRM integrations

New face

Jake Albert

Web app lead

New face

Cheyney McInerny

Account Mgmt

New face

Eleonora Lala

Account Mgmt

New face

Momentum since we last spoke

2M

2M calls / year run rate

Platform-wide — Hank is battle-tested at scale.
+

Verizon is now a distributor for YouSquared

Listed in the Verizon Business Marketplace alongside One Talk — enterprise customers can procure us directly on their Verizon bill.
◰

Web app is live · app.yousquared.ai

Full dashboard for your team — call history, transcripts, ops tooling.
📊

Analytics dashboard · all-access view

Monthly volume, lead value, customer drill-downs — the view we used for this QBR.
⌂

Property ecosystem strategy

We handle intake for contractors & public adjusters — your next referral source.
→

Scheduled outbound · prototype preview

Hank will soon place calls too — callbacks, follow-ups, status updates.

Roadmap for Hair Shunnarah

Where Hank goes next — and what it unlocks.

Hank is best-in-class voice AI.

Sub-second latency, natural turn-taking, empathic prosody — callers routinely don't realize they're talking to AI.

Everything else in this roadmap rides on how human the voice feels. Smooth speech is the foundation.

Target

< 800ms P50 response latency · graceful barge-in · zero same-day regressions. Today Hank beats the latency target on most calls; improvements ship weekly.

Sub-second response latency — P50 < 800ms from end-of-caller-speech to Hank's first spoken token. The single biggest determinant of "feels human" vs "feels like a bot."
Natural turn detection — don't cut callers off mid-thought; accommodate long pauses for distressed or elderly speakers (LT's 12-minute Saturday call is exhibit A)
Graceful barge-in — if the caller interrupts, Hank stops cleanly and listens; no talk-over, no restart
Empathic prosody — intonation, emphasis, and pacing match a human intake specialist on their best day, not monotone TTS
Accent & dialect handling — Southern LA speech patterns, "y'all", Cajun cadence, hands-free car audio, background noise
Continuous quality monitoring — every call scored for smoothness + caller-satisfaction signals; regressions flagged same-day and rolled back

Hank qualifies, signs up & transfers new clients.

First in line on every new caller, 24/7. Contract signed on the call; warm hand-off to your intake team.

Signed contracts on the first call — no week-later follow-up, no lost momentum.

Pace check

At the current rate Hank hands over ~3 qualified new-client leads per month — 10 in about 3–4 months. In hurricane season (Jul–Nov) that rate nearly triples: 6–7 / month, so 10 in about 6 weeks. Finishing this checklist is what puts those leads directly into signed retainers instead of voicemail hand-offs.

Migrate HSTA to the YouSquared Team plan
Migrate Hank to the dynamic prompt — verify the migration is successful (e.g. do call-transfer tool calls trigger appropriately? does Hank still qualify the right leads? does contract-send fire in the right context?)
Reinstate signing tool
Add PI contract to signing tool

Ensure Hank sends the correct contract in the correct situation

View examples & correct routing

Pattern	Conv	Summary	Right action
Clean PI	530652	Car accident, untreated chest/stomach pain	SEND PI
Clean property — hurricane	52347	Hurricane destroyed roof, insurer stopped responding	SEND PROP
Clean property — water	145354	76yo disabled, Allstate underpaid on water damage	SEND PROP
Non-storm first-party	52104	Truck crashed into home, insurer underpaying	SEND PROP — trigger is carrier dispute, not cause-of-loss
Landlord-tenant property	73800	Landlord, tenant caused $100k damage + theft	SEND PROP — contract scope says "damages for properties", not limited to first-party
Out-of-state property	274888	California homeowner, carrier uncooperative	SEND PROP — HSTA has nationwide coverage
Low-recovery defensive	548740	Carrier accusing insured of misrep over stolen bike	NO CONTRACT — below threshold + defensive posture
Commercial + agent fraud	404425	Commercial trucking claim + agent took $1,300	NO CONTRACT — commercial out of scope, low $
Stolen auto, no injury	117172	Car stolen, no bodily injury	NO CONTRACT — fits neither retainer; see new-contract action item below
Mass tort — Taxotere	507697	Chemo litigation active since 2020	NO CONTRACT — route to mass tort dept
Mass tort — oil spill	593879	Commercial fisherman seeking oil-spill claim help	NO CONTRACT — route to mass tort dept
Mass tort w/ property phrasing	530829	Smitty's oil, wants real-person callback, calls it "property"	NO CONTRACT — mass tort regardless of caller's phrasing
Existing client property	573114	Existing client needs documents from his case	NO CONTRACT — transfer to main office
Professional caller	576038	Opposing counsel asking for a specific attorney	NO CONTRACT — route / take message

Create an auto-specific retainer for vehicle-only loss claims (e.g. stolen car, comprehensive loss without bodily injury) — currently falls between the PI contract (requires "injuries suffered") and the Property contract (scoped to real property / appraisal mechanism). Conv 117172 is a clean example of this gap.
Mass-tort intakes (e.g. Smitty's Supply): confirm which active torts HSTA is signing, which attorney owns each, and whether the standard PI contract covers the sign-up or a tort-specific retainer is required
Update RingCentral call-forwarding so Hank answers first on every inbound line — during business hours too, not just after-hours overflow
Create intake hunt group phone number (on RingCentral / equivalent)
Ensure that during working hours, Hank transfers qualified leads who aren't ready to sign up to the intake hunt group
Ensure Hank sends confirmation texts to qualified leads — so they commit, and so they have a trace of whose number represents them
Implement scheduled outbound text / call follow-ups for qualified leads that received a contract but haven't yet signed

Envisioned call · based on conv 318406 (Smitty's mass tort)

HankHair Shunnarah, this is Hank. What's going on today?

CallerI'm calling with the Smitty's claim. I live 15 miles south of the plant — oil everywhere, month-long smell, headaches ever since.

HankKM, I'm so sorry — sounds like the Smitty's mass tort we're actively representing on. Based on what you've shared, this qualifies for representation. I'm texting you our PI agreement right now — scroll and sign on your phone, takes 90 seconds.

CallerGot it — signing now.

HankSignature received. Connecting you to Attorney JC who handles Smitty's — hold on a moment.

Attorney JCKM? JC here at Hair Shunnarah. Hank filled me in on the exposure, the airboat cleanup, the headaches starting 2–3 months back. When did the eye twitching begin…?

Hank updates & transfers existing clients.

First in line on every returning caller. Recognized by phone, greeted by name, routed to their case manager.

Existing clients feel remembered. Case managers get the call they actually need to take.

Sync Filevine / LeadDocket contacts to YouSquared contacts; Hank greets saved numbers by name
Obtain Filevine API access
Confirm which fields Hank should access and be able to share / discuss with existing clients
Obtain phone numbers of staff so Hank knows exactly who to transfer to
Create a hunt group so existing-client "talk to someone" requests ring all available phones at once when their case manager doesn't pick up
Add staff to the YouSquared team account so calendars can be synced — Hank can schedule into their calendar when they can't be reached live
Implement outbound texts / calls as client cases progress — proactive status updates

Envisioned call · LT (water damage) calling back for an update

LeadDocket record Hank pulls on caller ID match

Contact

L. T.

Phone

+1 504 ••• •••• (matched on inbound)

Address

[redacted], Violet, LA 70092

Preferred language

English

Lead details

Status

Open — Engineer's report under adjuster review

Summary

Homeowner's insurance dispute (Allstate) — water damage, home unlivable since 2025-05-31

Practice area

Property casualty / first-party insurance

Incident date

05/31/2025

Assigned staff

Attorney: Gretchen L. · Case mgr: Shannon R. · Intake: Paige C.

Recent notes

04/15/2026 (Gretchen L.) Adjuster acknowledged engineer's report; revised scope in progress.
03/22/2026 (Shannon R.) Client called for status; update pending adjuster response.
02/10/2026 (Gretchen L.) Filed supplemental claim with client's $1,100 engineer's report attached.

HankHi LT, it's Hank at Hair Shunnarah — good to hear from you. I see Attorney Gretchen is on your Allstate case. Calling for an update?

CallerYes, I wanted to know if the engineer's report went through.

HankGood news — Gretchen just noted yesterday that the adjuster has acknowledged the report and is revising scope. Let me connect you straight to her. One moment.

Attorney GLLT? It's Gretchen. I do have an update — the adjuster has finally acknowledged the engineer's report. Let's walk through what that means for your claim…

YouSquared facilitates case referrals from its network of users.

When a Y² user's caller has a legal matter HSTA or ASTA handles, Hank brokers the intro — and our repeat spam callers become TCPA leads.

Three lanes: property insurance cases that help a Y² user get paid, ASTA-handled matters (auto, injury, wrongful death, torts), and TCPA cases from repeat spam callers who were told to stop.

Target

5 good cases ($10K+ fees) per week would be awesome — that's $50K / wk and ~$2.6M a year in HSTA fee pipeline from the Y² network. Today we see ~1 such case/week across property + ASTA leads combined; getting to 5 is a matter of onboarding more roofers + adjusters and wiring up the auto-detection hook.

Adjusters drive clear fits (caller is already disputing their insurer); roofers drive potential fits (caller has an active claim that may turn)
Targeted outreach: onboard more roofers and public adjusters onto YouSquared to widen the funnel
Add an automatic referral-detection hook to Hank so every qualifying call is flagged and queued for hand-off
Agree the hand-off script and which HSTA intake line receives the bridged call

Real calls from the YouSquared network · past 10 months · anonymized

Caller has an active home-insurance claim that's being underpaid, delayed or denied — and the Y² user (roofer, adjuster, restoration firm) gets paid once HSTA unsticks the carrier. Win-win referral.

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