Conditional Call Forwarding - Deactivation

Overview

This guide explains how to manually deactivate Conditional Call Forwarding on your device or service. Conditional Call Forwarding ensures that incoming calls are forwarded to another number under specific conditions, such as when your phone is busy, unanswered, or unreachable.

Deactivation Process

Steps to Manually Deactivate Conditional Call Forwarding

  1. Open the Phone Dialer App:
    • Launch the phone app on your device.
  2. Enter the Deactivation Code:
    • Dial the appropriate code based on the type of forwarding you want to deactivate:
      • Busy Calls: Dial ##67# and press the call button.
      • Unanswered Calls: Dial ##61# and press the call button.
      • Unreachable Calls: Dial ##62# and press the call button.
      • All Conditional Forwarding: Dial ##004# and press the call button.
  3. Wait for Confirmation:
    • After entering the code, a message will confirm that the forwarding has been deactivated successfully.
  4. Verify Deactivation (Optional):
    • You can verify that call forwarding is deactivated by dialing the following code:
      • Dial *#67# for Busy Calls.
      • Dial *#61# for Unanswered Calls.
      • Dial *#62# for Unreachable Calls.
    • If no forwarding is active, the message will indicate so.

Troubleshooting

If you encounter issues while deactivating conditional call forwarding, consider the following:

  • Invalid Code Error:
    • Ensure you are using the correct code for your service provider. Some carriers may use custom codes.
    • Contact your service provider for assistance.
  • Deactivation Not Confirmed:
    • Restart your device and try the deactivation code again.
    • Verify that you are entering the code in the dialer correctly, without spaces or extra characters.
  • Call Forwarding Still Active:
    • Check if the forwarding settings are managed through your carrier’s app or website. In such cases, deactivate it from there.
    • Contact your carrier’s customer support for further help.

Additional Information

What is Conditional Call Forwarding?

Conditional Call Forwarding redirects calls only under specific circumstances:

  • When your phone line is busy.
  • When you do not answer calls within a set time.
  • When your device is turned off or out of network coverage.

Why Deactivate Conditional Call Forwarding?

You might want to deactivate call forwarding if:

  • You no longer need calls forwarded to another number.
  • You’re switching devices or service providers.
  • You’re troubleshooting connectivity issues.

Contact Support

For assistance, contact your carrier’s support:

By following these steps, you can easily deactivate conditional call forwarding and restore normal call handling on your device.