FAQ

Call forwarding

Why do I need to set up call forwarding?

Call forwarding redirects your missed calls to us. To set it up, you’ll need to dial specific numbers that vary by carrier. You can verify if call forwarding is set up correctly by going to Profile > Activate Call Forwarding.

How can I cancel call forwarding?

Go to Profile > Activate Call Forwarding and click “Deactivate.”

The call forwarding codes didn’t work. How can I set up call forwarding manually?

Visit your carrier’s website to find the correct codes to dial. Depending on your SIM card, forward your calls to one of those numbers

  • USA: +14156875513
  • UK: +447480487697
  • France: +33757593937
  • Canada: +14388021842

Different types of call forwarding require different codes. Set up the following two types:

  • “Conditional Call Forwarding” when unanswered
  • “Conditional Call Forwarding” when busy

What if my carrier doesn’t support call forwarding?

Unfortunately, U^2 requires a carrier that supports call forwarding.

Should I enable call forwarding in my iPhone settings?

No, call forwarding in your iPhone settings should be disabled.

My carrier allows call forwarding, but it’s still not working. What should I check?

Ensure that call forwarding is disabled in your iPhone settings and that “Live Voicemail” is also turned off.

How can I test if call forwarding is working?

You have two options:

  1. Go to Profile > Activate, click Activate, and follow the instructions. It may take up to one minute for changes to take effect.
  2. Ask a friend to call you, but do not answer. Make sure the call goes to U^2 voicemail.

Does call forwarding cost me money?

Call forwarding itself doesn’t cost money. However, when someone calls you and the call is routed to the U^2 number, you will be charged for the call between you and the U^2 number (minutes will be deducted from your mobile plan). If the U^2 number is local and you have unlimited local minutes, it won’t cost you anything.