Testing Your Call Forwarding Configuration

Before testing your call forwarding setup, please ensure that the following settings are turned off to avoid interference with call forwarding:

  1. Turn off Live Voicemail:
    • Open Settings > Apps > Phone > Live Voicemail, then toggle it Off.
  2. Turn off Wi-Fi Calling:
    • Go to Settings > Apps > Phone > Wi-Fi Calling, then disable it.
  3. Turn off HD Voice:
    • Navigate to Settings > Cellular > Enable LTE, then select Off or Data Only.

Once these settings are turned off, you can proceed with testing your call forwarding configuration.

How to Test Your Call Forwarding

  1. Tap the “Begin Test Call” Button
    • Open the app and navigate to the call forwarding test section.
    • Tap the “Begin Test Call” button to initiate a test call to your phone.
  2. Decline the Incoming Test Call
    • When you receive the test call, decline it by pressing the decline button on your phone screen.
    • This action should trigger the call forwarding you configured earlier.
  3. Verify the Call Is Forwarded
    • After declining the call, it should be forwarded to YouSquare, and your secretary should be able to answer it.

What to Do If the Test Fails

If the call is not forwarded correctly, follow these troubleshooting steps:

  • Check the call forwarding codes:
    Ensure you have entered the correct forwarding numbers based on your country:

    Country Forwarding Number
    USA +1 628 225 4035
    UK +44 7480 487697
    France +33 7 5679 6726
    Canada +1 438 802 1842

  • Verify your settings:
    Make sure that Live Voicemail, Wi-Fi Calling, and HD Voice are turned off, as they can interfere with call forwarding.

  • Re-enter the forwarding codes:
    Dial the forwarding codes again to ensure they were set up correctly.

  • Restart your phone:
    Some changes may take effect only after restarting your device.

  • Contact your carrier:
    If the call forwarding still does not work, your carrier might have additional requirements.

Frequently Asked Questions

Q: What happens if I answer the test call instead of declining it?
A: The call will not be forwarded. Please make sure to decline the call to activate forwarding.

Q: How do I check if call forwarding is active?
A: You can check the status by dialing these codes on your phone:

  • Busy calls: Dial *#67#
  • Unanswered calls: Dial *#61#
  • Unreachable calls: Dial *#62#

Q: Can I run the test multiple times?
A: Yes, you can repeat the test as many times as needed to confirm that the setup is correct.

Need More Help?

If you need further assistance, contact your mobile carrier or visit the YouSquare support page for additional troubleshooting.

By following these steps and turning off the required settings, you can ensure that your conditional call forwarding works correctly, and your calls are forwarded without issues.